An Garda Siochana require Text Alert groups to complete a one-page TA1 form, which basically lets your district station know who they should contact when they are sending out alerts. We tell you exactly what to include on the TA1 and we provide a print-friendly version on our website. We make this task as simple as possible. All you will need to do is print the document, sign it, and return it to your district Garda Station.

Text Alert works differently across all Garda district stations. The general rule of thumb is to expect an alert to be issued every 2-3 weeks. We provide a feature where if you feel you are getting too many Garda alerts then it is possible to filter them through our website. This means they will only be delivered to your committee and you can decide from there if they should be forwarded on or not. This measure ensures your SMS credit costs are kept to a minimum.

Firstly, and most importantly, each SMS text message will cost your group 3.5 cent + VAT. Meanwhile each app notification will cost you NOTHING. An SMS message must go through the various Irish phone networks to be delivered to your subscribers and they charge us (and ultimately you) for that privilege. We actually do not generate revenue from these SMS messages and we pass them onto you at cost price. Our competitors have an old-school business model of charging very high rates for SMS - the last time we looked they were charging 6 cent + VAT per message which is almost double our rate. App notifications can be delivered to iPhone and Android smartphones at no cost and we are happy to offer this as part of the subscription. If you get 100% of your subscribers onto the CommunityAlerts.ie Smartphone App then that's great news!

Landline alerts cost the same as a standard text message, 3.5 cent + VAT each, and they are not limited by length. They are used by a growing number of our text alert groups across Ireland to cater for subscribers (most older persons) who may not own or be comfortable using a mobile phone. When a trusted committee member gets a standard text message alert then they can call a dedicated CommunityAlerts.ie landline number (076 local area rates) and record their message. When the message is received we look up all the group subscribers that are set to receive landline alerts and we call them. When they answer the phone they hear an introductory message advising that they are about to hear a community alert. After that, the person's voice is played and the original text message is dictated over the phone. This channel forms part of our age-friendly strategy.

The default setting for each group is to issue alerts 24 hours a day. The system is 100% automated so it makes sense to allow alerts to be issued at any time. However, we allow you to choose a global "latest time" setting and we will not issue any alerts for you past that time. We also allow you to set the latest time at a subscriber level. Some subscribers may want alerts 24:7 while others may only want them up to 10pm - this is easy to set up within our website.

We are more than happy to help with any queries you have during office hours, 9am-5pm Monday-Friday. Most groups have a dedicated account manager who can be contacted by mobile or email at any time. Group contacts will be assigned their account manager after they commit to the service after the 30-day trial. However, we believe the service is straightforward to operate and once a group is up and running there is rarely a need to contact us. Everything can be carried out in a self-service manner through the website at any time.

Groups can use two methods for issuing alerts themselves: SMS text message or through this website. We provide groups with the mobile number they need to use to send in alerts. We have some permission settings so that only a phone number linked to an existing account can be used to issue alerts. It is an easy to process to issue alerts by text message. Like a radio or TV show, the message must start with a keyword (in our case your group code) and is followed by your alert message. We use an 087 number for receiving alerts and it takes 0-2 minutes to process incoming messages. If your incoming messages contain an error (e.g. no code reference) then we will text you back advising to retry.

You can pay using four methods:

1. Pay online with a credit/debit card through this website (preferred method)
2. Pay over the phone with a credit/debit card
3. Pay offline by cheque/PO/draft - we can send on payment details when required
4. IBAN Bank Transfer - we can send on payment details when required

We are fully aware that the majority of groups will pay offline by cheque as they do not have card facilities available. We are happy to take payment using any method but online payments are quickest to process and your account is always updated instantly.

We provide you with a range of statistics. The most commonly requested statistics are the Alert History list which includes a breakdown of recipient by alert channel (SMS, App, Email, Landline). We also provide a detailed breakdown of your SMS delivery logs over the previous 60 days. After 60 days your older SMS receipts are deleted to release some pressure from our servers. You can also export your list of subscribers at any time. Our export format .CSV which will open in any version of Excel or cloud document platform such as Google Docs.

The aim of our Online Subscriber Payments feature is to make it easier for your group to manage fundraising. We make it possible for you to send a text to subscribers with the payment link and a 3-digit reference code. Payments are can be made from €10 to €30 which are the usual text alert subscription rates that seem to apply. We link payments back to your group on the first day of each month and this is applied to credit with us. The next time you need to pay for your subscription of text message credits then no payment is required, we simply take it from your existing "store credit". There is a small processing fee for each payment received to cover the cost of our payment processor. This feature was suggested to us by many groups who were finding it difficult to go door-to-door to raise funds for Text Alert.